Policies
Shipping & Returns
Everything you need to know about delivery, returns, and our 30-day money-back guarantee.
🚚
Free UAE Shipping
On orders over AED 100
⚡
2–4 Business Days
Standard UAE delivery
↩️
30-Day Returns
No questions asked
Shipping Information
UAE Shipping
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 2–4 Business Days | Free on orders over AED 100 (AED 15 below) |
| Express Shipping | 1–2 Business Days | AED 30 |
| Same-Day (Dubai only) | Same day if ordered before 12pm | AED 50 |
GCC Shipping
| Country | Delivery Time | Cost |
|---|---|---|
| Saudi Arabia | 3–5 Business Days | AED 35 |
| Kuwait | 3–5 Business Days | AED 35 |
| Qatar | 3–5 Business Days | AED 35 |
| Bahrain | 3–5 Business Days | AED 35 |
| Oman | 3–7 Business Days | AED 40 |
International Shipping
We ship worldwide. International orders typically take 7–14 business days. Shipping costs are calculated at checkout based on destination and weight.
Returns & Refunds
30-Day Money-Back Guarantee
We're confident you'll love your OZZ card. But if for any reason you're not completely satisfied, you can return it within 30 days of delivery for a full refund. No questions asked.
How to Initiate a Return
- Contact us via WhatsApp (+971 58 567 0699) or email (hello@ozz.co)
- Provide your order number and reason for return
- We'll send you a return shipping label within 24 hours
- Ship the item back in its original packaging
- Receive your full refund within 5–7 business days of us receiving the return
Defective or Damaged Items
If your OZZ card arrives damaged or has a manufacturing defect, we will replace it free of charge. Contact us within 30 days with a photo of the issue and your order number.
Have a question about your order?